Parking is located in Burragorang Street close to the surgery for easy access.
Please call 4657 1120 or book online via our Book Appointment link at the top of the page. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Every effort is made to keep waiting times at a minimum but due to daily demands and unforeseen delays, this is not always possible and your patience and understanding is appreciated. If you think that your consultation requires some extra time, please tell the receptionist that a longer appointment is required. This practice does not discriminate against patients on the basis of their gender, race, disability, Aboriginality, age, sexual preference, language, religious or cultural beliefs or medical condition. Please let us know if you or a family member requires an interpreter, sight or hearing services, so we can organise this for you prior to your appointment.
Home visits for existing patients are arranged at the discretion of Dr Campbell.
Your GP will advise you when they expect your results to arrive at the practice. The receptionist will be able to tell you if the results have returned and if they require urgent or non-urgent follow-up but they are not able to give you the result. You may check on the results at your next consultation or you may ring and request our Registered Nurse to return your call to discuss your options.
Your GP may be contacted during normal surgery hours. If they are with a patient, a message will be taken and the reception staff will advise you when it is likely that they will return your call.
Our practice is committed to preventative care. The Clinic will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care. If you do not wish to be part of this system please let your Doctor or our Receptionist know.
Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the Privacy Principles available at https://www.oaic.gov.au/privacy/health-information
If you have a problem we would like to hear about it. Please feel free to talk to Dr Campbell or a member of our staff. You may prefer to write to us (email or post) or use our suggestion box. We take your concerns, suggestions and complaints seriously and we are committed to quality improvement. Alternatively, you can access the Health Care Complaints Commission; 1800 043 159 / www.hccc.nsw.gov.au
Yes, this practice is a bulk billing practice. We require our patients to provide us with current Medicare details in order to bulk bill our patients, if these details cannot be provided a fee is payable at time of consultation.
For patients without a medicare card a fee will be payable depending on the length and complexity of the consultation. Please speak to reception about the costing.
Our After Hours service is provided by Sydney Medical Service. Hours of operation are: Monday to Friday 6pm until 8am, Weekends from 11am on Saturday until 8am Monday, Public Holidays 24 hours. This service is bulk billed for patients holding a valid Medicare card, Pensioner/Seniors card or Veterans’ Affairs. You can access the service on 02 8724 6300.
Services such as IUD insertion & iron infusions will incur a cost to cover equipment used. Herbal preparations will also incur a cost. Please ask reception or you doctor for more information on these costs.