Frequently Asked Questions

Before you contact the practice see if we can answer some of your questions below

General

Where can I find The Oaks Medical Practice?
Our address at 4/73 John Street The Oaks, NSW 2570 is located on the corner of John Street and Burragorang Street. The entrance to the practice is on Burragorang St.
Can I park at the practice?

Parking is located in Burragorang Street close to the surgery for easy access.

I need to take public transport, how do I get there?
For those using public transport the 39 and 40 buses stop nearby. Please confirm timetables with the current bus service provider.
What areas do you service?
Anyone is welcome to come to The Oaks Medical Practice. In particular, we would be well located for any patients in The Oaks, Oakdale, Lakesland, Camden, Picton, Warragamba, Theresa Park and Thirlmere.
How do I make an appointment?

Please call 4657 1120 or book online via our Book Appointment link at the top of the page. Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Every effort is made to keep waiting times at a minimum but due to daily demands and unforeseen delays, this is not always possible and your patience and understanding is appreciated.  If you think that your consultation requires some extra time, please tell the receptionist that a longer appointment is required. This practice does not discriminate against patients on the basis of their gender, race, disability, Aboriginality, age, sexual preference, language, religious or cultural beliefs or medical condition.  Please let us know if you or a family member requires an interpreter, sight or hearing services, so we can organise this for you prior to your appointment.

Do you offer Home Visits?

Home visits for existing patients only are arranged at the discretion of our GPs.

How do I receive my Results?

Your GP will advise you when they expect your results to arrive at the practice.  The receptionist will be able to tell you if the results have returned and if they require urgent or non-urgent follow-up but they are not able to give you the result.  You may check on the results at your next consultation or you may ring and request our Registered Nurse to return your call to discuss your options.

Telephone Access

Your GP may be contacted during normal surgery hours.  If they are with a patient, a message will be taken and the reception staff will advise you when it is likely that they will return your call.

What kind of Reminder system is in place?

Our practice is committed to preventative care.  The Clinic will seek your permission to be included on our reminder system.  We may issue you with a reminder notice from time to time offering you preventative health services appropriate to your care.  If you do not wish to be part of this system please let your Doctor or our Receptionist know.

How is my Personal Health Information Managed?

Your medical record is a confidential document.  It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff.  We abide by the Privacy Principles available at https://www.oaic.gov.au/privacy/health-information   

Your rights and complaints management

If you have a problem we would like to hear about it.  Please feel free to talk to Dr Campbell or a member of our staff.  You may prefer to write to us (email or post) or use our suggestion box.  We take your concerns, suggestions and complaints seriously and we are committed to quality improvement. Alternatively, you can access the Health Care Complaints Commission; 1800 043 159 / www.hccc.nsw.gov.au    

Payment

Do you Bulk Bill?

Yes, this practice is a bulk billing practice. We require our patients to provide us with current Medicare details in order to bulk bill our patients, if these details cannot be provided a fee is payable at time of consultation. 

What is your bulk billing policy?

For patients without a medicare card a fee will be payable depending on the length and complexity of the consultation. Please speak to reception about the costing.

I need to use the after hours care, how is this billed?

If you have an emergency after hours, you should call 000 for an Ambulance.
We have an After Hours GP on call for our existing patients only. You can access this by calling the practice 46571120 and following directions on the message. This service is bulk billed for our existing patients holding a valid Medicare card, Pensioner/Seniors card or Veterans’ Affairs. 

Are there additional costs for some services?

Services such as IUD insertion & iron infusions will incur a cost to cover equipment used. Herbal preparations will also incur a cost. Please ask reception or you doctor for more information on these costs.

What our patients
are saying
Amazing and friendly team at The Oaks Family Medical Practice - nothing is too difficult and you never feel rushed! Highly recommend this clinic with very kind, caring and thorough team members - makes going to the Dr more comfortable and less stressful!
Julie-Ann Holmes
Julie-Ann H.
07:06 16 May 24
Excellent and caring doctors, staff and nurse. Can't ask for more!
Nor Hodges
Nor H.
23:51 01 Apr 24
Professional and friendly
Hilton Gibbs
Hilton G.
03:10 06 Dec 23
Excellent practice
Wendy Thomson
Wendy T.
21:31 21 Jul 23
Fiona Georgandas
Fiona G.
13:05 17 Jun 23
Excellent Family Practice, always friendly and helpful.
Vicki Grech
Vicki G.
08:15 02 Aug 22
Friendly receptionists, professional service, caring doctors.
Kerri Roberts
Kerri R.
01:33 02 Aug 22
Great staff and of course great Drs, well done
Lesley Ross
Lesley R.
03:40 12 Apr 22
Kerrie Ravelli
Kerrie R.
07:34 10 Mar 22
Winny Wu
Winny W.
21:17 25 Nov 21
Rayyan (Ray)
Rayyan (.
04:04 19 Sep 21
Friendly staff, amazing Dr’s. The practice is always clean. Highly recommended
Joanne Vella
Joanne V.
06:23 04 Sep 21
I am so impressed with the doctors and staff at this practice. This is my local clinic and I haven't had the need to visit for a number of years until the other day when I nearly chopped my finger of with an axe. Being in a lockdown during covid as you can imagine they are extremely busy. They dropped everything for me, (at the end of the working day mind you) to stitch my finger up. They could have easily told me to go to a hospital, but they didn't. So caring and compassionate. I recommend
Jojo Fifilaou
Jojo F.
01:33 06 Aug 21
Natalia Nelson
Natalia N.
05:04 30 Jul 21
Barry Pinson
Barry P.
04:48 22 Jul 21
highly recomend it
kevin thomson
kevin T.
00:39 19 Mar 21
pam keene
pam K.
01:18 11 Jan 16
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    Opening Hours
    • Mon - Fri
      9:00am - 1:00pm
      2:00pm - 5:30pm
    • Saturday
      9:00am - 12:00pm
    • Sunday
      Closed
    • Public Holidays
      Closed

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