Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes:
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice will collect your personal information:
Who do we share your personal information with?
We sometimes share your personal information:
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms. [e.g. as paper records, as electronic records, as visual (X-rays, CT scans, videos and photos), as audio recordings.]
Our practice stores all personal information securely.
How can you access and correct your personal information at our practice?
You have the right to access and correct your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing using our ‘Request to Access Medical Records’ form and our practice will respond within 30 days. An invoice for costs associated calculated on the amount of information required must be paid before your request will be processed.
Our practice will takes reasonable steps to correct your personal information where the information is not accurate or up-to-date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. You may also request that we correct or update your information, and you should make such requests in writing to: Practice Manager, The Oaks Medical Practice, Shop 4 / 73 John Street, The Oaks NSW 2570
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to: Practice Manager, The Oaks Medical Practice, Shop 4 / 73 John Street, The Oaks NSW 2570 or firstname.lastname@example.org or 4657 1120. We will then attempt to resolve it in accordance with our resolution procedure within 30 days.
You may also contact the OAIC. Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit www.oaic.gov.au or call the OAIC on 1300 336 002. Alternatively you can access the Health Care Complaints Commission; 1800 043 159 www.hccc.nsw.gov.au
Policy review statement